Services and general-purpose SMEs
Incoming mail overflows, and it is sorted by hand all day long.
The system qualifies each request, routes it to the right person, and prepares the reply on repetitive cases.
The task, done by hand today
- Order tracking, availability, returns, invoices: the answer is already written somewhere, but everything lands in the same queue.
- The requests that commit the company get lost in the flow.
- Sorting ends up being done by someone whose job it is not.
The process, in four steps
- Connection to your mailboxGoogle Workspace or Microsoft 365, after a consent you give yourself.
- Your sorting rulesTaken from your real exchanges during set-up, and written down.
- Each message sorted and routedTo the right person, with the context of the file.
- The reply prepared, ready to rereadOn repetitive cases. You reread, you send.
The limits of the system
Nothing goes out to a client without a reread, unless you decide otherwise at scoping, request type by request type.